Make a Complaint

File a Complaint

We always intend to provide the highest possible levels of customer service but also recognise that occasionally things can go wrong. If they do, we remain committed to resolving matters promptly and fairly.

Should you wish to complain please complete this form as thoroughly as you can. Alternatively you can write to us or email us at complaints@platinuminsurance.me

We undertake to respond to you within 25 days from the date you send us your complaint.

All complaints are confidential and will not be released to any third party except the policyholder and/or the insurer.

Please also rest assured that if you are not satisfied with our response, you may be entitled to refer the matter to the Financial Services Ombudsman Scheme (FOS) which is managed by the Isle of Man Office of Fair Trading, email ombudsman@iomoft.gov.im or telephone 01624 686500.

However you make a complaint, your right to legal action against us is not affected.