When Mrs A was diagnosed with a life changing illness at the age of 38, her immediate thought was for her family.
As a mother of two she purchased Critical Illness cover in order to protect her family, but never imagined she would actually need to make a claim. Mrs A reflects on her initial thoughts,
“It was a complete and utter shock for me. I had no idea I was ill. I had an operation and was told afterwards that I had cancer. You’re plugging along quite happily and then suddenly you get this shocking news and it’s just devastating. It changes your whole outlook on life and on what’s important in life.
I’m only 38, I’d only been sick for a month before my operation. There was no family history and breast cancer doesn’t run in my family. So it was a total shock. I did keep thinking ‘I’m only 38 this isn’t fair’. I am married and have two children. I feel guilty about the effects on them and how my illness is impacting on their lives – it’s been a shock for them too.”
Platinum Insurance helped Mrs A take out Critical Illness cover to provide additional protection for her family in case something unfortunate were to happen
“I had included the cover as part of a Life policy so if something happened then I wouldn’t have to worry about my family and the situation they might find themselves in. Ultimately it was in place so we could protect our children, but you don’t take it out thinking that you’re actually going to have to make a claim. It’s a ‘just in case’ – you don’t ever think you’re going to claim on it.”
Unfortunately, Mrs A found herself in a situation where she needed to make the claim. When asked for feedback on the claims process Mrs A commented that she expected it to be lengthier and more complex. She thought the whole claims process to be simple and very well supported by staff at Platinum Insurance, which she considered professional, courteous, and compassionate.
The claim payment has paid off Mrs A’s mortgage and helped her get her life back on track,
“I work full time and I am currently on sick leave. However, I know I can take as long off as I need because the cover has paid off my mortgage. I haven’t got to worry about finance. I haven’t got to worry about work, there’s no pressure, and it’s taken all of that pressure off.”
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